Support

01Contact us

For any question, problem or suggestion, write to info@sport2go.app. We reply in English or Slovenian, usually within one working day and at the latest within three. Reports of objectionable content are reviewed sooner, within 24 hours (section 04).

If you are signed in you can also write to us from inside the app — Contact us. That way we automatically see which screen you were on, which makes it quicker.

02Frequently asked questions

Most questions about teams, sessions, payments and albums are answered on the frequently asked questions page. You will find it inside the app once you sign in.

03Reporting a problem

So we can help without a long exchange of emails, please tell us:

• what you were doing and what happened instead;
• whether you use the website or the mobile app, and which device;
• the name of the team or session where it goes wrong;
• a screenshot, if you have one.

04Reporting objectionable or abusive content

You report a chat message in the app: press and hold the message (on a computer, click the three dots next to it), choose “Report the message” and confirm. You can report any message from someone else, including a photo, a poll or a location. You report a user with “Report the user” in the same menu or on a teammate’s profile.

You block a user in the same two places with “Block the user”. Their messages no longer show in your chat, and they are not told about the block. You undo a block in Profile → Account and privacy → Blocked users.

Report any other objectionable, abusive or illegal content to info@sport2go.app. Tell us why you believe the content is objectionable or illegal, exactly where it is, your name and email address, and that your notice is accurate to the best of your knowledge.

We review reports within 24 hours and act on them: depending on how serious the breach is, we remove the objectionable content, restrict the offender’s use of the service or eject them from it. Every notice is reviewed by a person. The terms of use describe this in more detail.

05Account, data and privacy

• Terms of use — what Sport2GO is, what it is not, and what applies between us.
• Privacy policy — what we process, why, and what rights you have.
• Cookies — which ones run and how to change your choice at any time.
• Account deletion — how to delete your account permanently and what happens to your data.
• Prize draw rules — XP points, the draw and the prizes.

06Who we are

info@sport2go.app is both our point of contact for users and our single point of contact for Member State authorities, the European Commission and the European Board for Digital Services. We can be contacted in Slovenian and English.